Dell 1Y Basic Onsite Service TO 3Y/Basic Onsite Service

Dell 1Y Basic Onsite Service TO 3Y/Basic Onsite Service z kategorie Rozšířené záruky.

Hlavní parametry:

• Počet let: 3 year(s)
• Typ služby: Basic Onsite Service (základní servis na místě)
• Dodávaná servisní podpora: Náhradní díly a technici
• Servisní čas (hodiny x dny): 8x5
• Podpora na webu: Ano
• Telefonická podpora: Ano
• Webová podpora: Ano
• Řešení problémů: Ano
• Výměna dílů: Ano

Popis výrobce (anglicky)

Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. 

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.